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New AODA Rules — Is Your Business Accessible?

The Advocate Files: Is Your Business Accessible? AODA


Toronto Settlement Counsel and Dispute Resolution Mediator Mitchell Rose

New AODA Rules — Is Your Business Accessible?

By Mitchell Rose
– Toronto Mediator and settlement counsel

January 1, 2018 brings a brand new set of requirements for the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

If you are not familiar with AODA, it’s comprised of a series of rules and regulations designed to make Ontario fully accessible within the next decade (with a goal of 2025). The rules are being implemented in phases, in order to give both small and large workplaces time to acclimatize to the changes and adjust both their physical spaces, as well as their policies.

What’s new in 2018?

The changes to AODA’s requirements are based on the number of ‘employees’ within a business. Under AODA, ‘employees’ include all full-time, part-time, seasonal, and (non-independent) contractual workers performing work within Ontario. If an individual is earning a salary for work performed, and the business has a right of control over that work, the individual is an employee for AODA purposes.

For small businesses with anywhere between one and 19 employees, employers are tasked with making their public spaces accessible. These can include parking lots, recreational trails or beach access routes, waiting areas with fixed seating, service counters, or fixed queuing guides.

Obviously, there are specific exemptions, and existing physical space can be difficult to manipulate. However, Ontario is seeking to make spaces more accessible. Most importantly, new spaces should be designed with accessibility in mind. For example, an area designed for waiting-in-line should be made wide enough so that wheelchairs and scooters can move through the line with ease.

Also, any seated waiting area should contain at least one accessible seat. The Provincial guidelines state that three per cent of all fixed seating areas should be accessible. If a hospital has 100 seats in a waiting area, for example, three should be made accessible.

Over 20 employees? You will need to fill out an Accessibility Compliance Report.

For businesses (or non-profits) with more than 20 employees, employers have until December 31, 2017 to file an Accessibility Compliance Report. Employers with between 20-49 employees will also need to make their public spaces accessible similar to smaller businesses. The Accessibility Compliance Report can be downloaded from the Government of Ontario’s website. The government will collect information on your business to ensure that you are up to date with all AODA requirements. The report will need to be submitted every three years: Once again in 2020, and then in 2023.

Why are there so many rules?

When you’re fully able-bodied, it’s easy to forget what life is like for a person who requires some form of accessibility. Yet every obstacle within your business is an impediment to a (potential) customer who cannot fully access your goods or services.

Furthermore, the penalties for not making your business accessible can be punishing. Aside from the requirements under AODA itself, every news story about a small business turning away a service animal, or that refuses to assist someone in a wheelchair is not only susceptible to a human rights complaint, but may face instant scorn from an avalanche of negative social media attention.


Does this article speak to you? Was it helpful?

The points discussed above are from a lawyer that focuses his practice on mediation. If you require a Mediator in Toronto or Southern Ontario or wish to discuss how a mediator can help you, call Mitchell Rose for details.

View the profile of this Toronto Mediator in our listing of top Toronto mediators


This and other articles / posts originally appeared on the now defunct Advocate Daily. As expressed in writing by that website’s owner, the articles / posts, part of a paid service provided by Advocate Daily, are the intellectual property of the lawyer and/or legal service provider who wrote, or for whom the article / post was written and they are free to use as they wish. All articles / posts redeployed on Top Lawyers™ are done with the expressed consent of the Canadian lawyers and other professionals mentioned in said article / post.

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